RETURN POLICY & PROCESS
You can request for a return within 14 days of receiving your order. In the first instance please complete the Return Request form. Select the item(s) you wish to return and indicate the reason for returning. Any attached photos, videos or additional comments in the form will be useful.
Our Customer Team will review your request within 1 – 3 working days. Once approved, you will receive an email with your unique Return Authorisation Number (RAN) and the return instructions.
Follow the instructions. Attach the return label to your parcel and pass it to the delivery service within 7 calendar days. Make sure the RAN is visible on the parcel.
We will email you when we have received your parcel. Please read our frequent questions below and note that not all items can be returned.
Please allow 2-4 weeks to process refunds and credit your account. To receive credit, all products must; be returned in their original packaging; include all manuals, cables, spare parts, etc. Items must be clean, without scratches and resealed in a factory fresh condition.
Important Considerations before returning an Item
All products must be returned double boxed, or packaged appropriately, with no markings or writing on the original box. If a product shows signs that the entire product and packaging was removed from its original box, and used significantly prior to return, a refund may be denied resulting in shipment of the product back to the customer. If we test a claimed faulty product and the item works 100% the return will be denied. Depending on the sale value of the returned items a restocking fee may be applied.
General Inventory Restocking Fees
30% of purchase price. Any products that are not in “Factory Fresh” or “Like New” condition will be charged additional restocking fees based on the condition of the equipment. Condition of the equipment will be determined by Hobby Crazy. Any missing accessories or products returned with damages or damaged packing material will be charged an additional restocking fee. Additional fee will be determined based on what is missing, or the damage done.
Freight charges for all returns are not refundable. Customer is responsible for shipping costs on returned items.
Frequently asked questions about Returns
Do I have to pay to return my items?
We will provide a free return if your received item(s) is damaged, faulty or incorrect according to your order or item description. For Change of Mind returns, you will have to pay for the return charges. Please refer to the question ‘What is a Change of Mind return?’ to know if your return is to be lodged as ‘Change of Mind’.
What is a Change of Mind return?
A ‘Change of Mind’ return is to be lodged for item(s) delivered to you according to your order with no defects. This would include items that have the correct size, colour and product description according to your order.
We accept most items back if you change your mind, however we do have the following considerations.
Returned items must be unused and be in a fine and resalable condition. All original packaging and tags (where applicable) must be intact. Any instruction manuals, guides, add-ons, or free gifts must also be returned.
Items bought from Clearance sales (Overstock item Sales section) or On Sale section are non-returnable and non-refundable due to Change of Mind.
The following items are non-returnable and non-refundable: Large/ Bulky items
My return request is approved. How do I return my items?
Look out for our email, which will indicate the return guidelines and your unique Return Authorisation Number (RAN). Depending on the items you wish to return, they should be returned either to our warehouse or directly to our suppliers.
For all returns except Change of Mind returns, please use our return delivery services, free of charge. Fill up the simple online form, print out the return label (which should indicate clearly your unique RAN), stick it to the return parcel, and pass it to the delivery service within 7 calendar days.
For Change of Mind returns, you may be requested to arrange for your own preferred delivery service within 7 calendar days. Please ensure your unique RAN is visible on the parcel.
If you still have not received the return guidelines and your unique RAN a few days after your request is approved, please contact our Customer Team
My return items seem too bulky or too large to be returned according to the guidelines shown in your email. What should I do?
Yes, while such cases are not common, we do come across them occasionally. Please contact our Customer Team for further discussion
When will I get my money back after returning the item?
For all returns except Change of Mind returns, once we have received your returned item(s), we will proceed with the refund back to your original payment method within 3 – 5 working days. Depending on the issuer or payment method, it may take an additional few working days for the refunded amount to appear on your statement.
For Change of Mind returns, store credits will be deposited into your account and can be used within the next 6 months.